Employment

Assistant Administrative Manager

Mihalko’s Fire & Water Restoration  – Altoona, PA

Branch Administrative Manager

Mihalko’s General Contracting, Inc. in Altoona is looking for a Full-Time Office Administrative Manager. Mihalko’s General Contracting was established in 1979 and remains a top performer in the insurance restoration industry.

Duties & Responsibilities:

• Collections Phone Calls/Accounts Receivables
• Payroll processing
• Point of contact for all new and/or incoming work.
• Handling and oversight of all customer service communication.
• New job creating, organization, scheduling and transfer to estimating/project management.
• Maintaining and continual updating of all 3rd party insurance communication software.
• Maintaining and continual updating of in house customer/client software.
• Execution of excellent client/revenue source marketing and updating.
• Driving & completing job tracking with attention on profit margin, completion/closure time frames, and customer communication.
• Communication hub for Estimators and Production Staff

People who excel at this job have the following characteristics:

• Top level customer service & telephone etiquette skills.
• Great organization and planning skills, scheduling appointments.
• Professional appearance, positive attitude and pleasant demeanor.
• Out of the box thinker who can push the boundaries of the “norm.”
• Excellent verbal and written communication skills.
• A team player who can work extremely well with other people.
• Solid problem-solving skills who knows how to take the initiative.
• Goal oriented
• Highly advanced ability to prioritize tasks, requests, and demands.
• Timely Communication with all parties.
• Able to work under pressure and deliver on urgent timelines.
• Independent self-motivator. Driven by your own personal vision to succeed.

Minimum Requirements:

• Comprehensive computer skills
• Sound experience with Microsoft Excel, Word, Outlook, and QuickBooks or other Accounting Software
• High School Diploma or GED equivalent
• Prior customer service related experience
• Prior office administration experience
• Availability to work a minimum of 40 hours per week
• Experience in Insurance Claims processes & procedures is a plus