Assistant Administrative Manager

Mihalko’s Fire & Water Restoration  – Altoona, PA

Branch Administrative Manager

Mihalko’s General Contracting, Inc. in Altoona is looking for a Full-Time Office Administrative Manager. Mihalko’s General Contracting was established in 1979 and remains a top performer in the insurance restoration industry.

Duties & Responsibilities:

  • Collections Phone Calls/Accounts Receivables
  • Payroll processing
  • Point of contact for all new and/or incoming work.
  • Handling and oversight of all customer service communication.
  • New job creating, organization, scheduling and transfer to estimating/project management.
  • Maintaining and continual updating of all 3rd party insurance communication software.
  • Maintaining and continual updating of in house customer/client software.
  • Execution of excellent client/revenue source marketing and updating.
  • Driving & completing job tracking with attention on profit margin, completion/closure time frames, and customer communication.
  • Communication hub for Estimators and Production Staff

People who excel at this job have the following characteristics:

  • Top level customer service & telephone etiquette skills.
  • Great organization and planning skills, scheduling appointments.
  • Professional appearance, positive attitude and pleasant demeanor.
  • Out of the box thinker who can push the boundaries of the “norm.”
  • Excellent verbal and written communication skills.
  • A team player who can work extremely well with other people.
  • Solid problem-solving skills who knows how to take the initiative.
  • Goal oriented
  • Highly advanced ability to prioritize tasks, requests, and demands.
  • Timely Communication with all parties.
  • Able to work under pressure and deliver on urgent timelines.
  • Independent self-motivator. Driven by your own personal vision to succeed.

Minimum Requirements:

  • Comprehensive computer skills
  • Sound experience with Microsoft Excel, Word, Outlook, and QuickBooks or other Accounting Software
  • High School Diploma or GED equivalent
  • Prior customer service related experience
  • Prior office administration experience
  • Availability to work a minimum of 40 hours per week
  • Experience in Insurance Claims processes & procedures is a plus

We are looking for the right people to join our team and be a part of a fast growing and established company.

We offer health benefits and a 401K retirement plan, along with paid vacation.

Our goal is to have you join our team!

Job Type: Full-time

Salary: $13.00 to $14.00 /hour

Benefits offered:

  • Paid time off
  • Health insurance
  • Retirement benefits or accounts
  • Employee discounts